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Headquarters

Email: G_ESS.Service@jinkoess.com

Tel: 4008608878

Middle East and Africa

Email:ESS_Aftersale.MEA@jinkoess.com

Tel:—

Europe

Email:bess_service.eu@jinkoess.com

Tel:—

 

Asia Pacific

Email:G_ESS.Service_APAC@jinkoess.com

Tel:—

Latin America

Email:G_ESS.Service_latin@jinkoess.com

Tel:—

Japan

Email:G_ESS.Service_Japan@jinkoess.com

Tel:080-9696-0995

Australia

Email:G_ESS.Service_AU@jinkoess.com

Tel:61 1300326182

North America

Email:G_ESS.Service_USA@jinkoess.com

Tel:(888) 2988738

FAQ
Q
What items are covered under warranty, and what are excluded from free warranty?
A

The warranty consists of product warranty and performance warranty. Product warranty covers failures caused by inherent defects in equipment manufacturing, system integration and programming. Free warranty does not cover damage from human misoperation, external force destruction, natural disasters, unauthorized modification and improper operation.

Q
What are the respective warranty periods for each component of the energy storage system?
A

Warranty periods for battery system, PCS and EMS can be stipulated separately, and contractual warranty clauses can be customized according to project types.