Service & Support
Customer Requests
Please fill in the customer request information
Contact Us
Headquarters

Email: G_ESS.Service@jinkoess.com

Tel: 4008608878

Middle East and Africa

Email:ESS_Aftersale.MEA@jinkoess.com

Tel:—

Europe

Email:bess_service.eu@jinkoess.com

Tel:—

 

Asia Pacific

Email:G_ESS.Service_APAC@jinkoess.com

Tel:—

Latin America

Email:G_ESS.Service_latin@jinkoess.com

Tel:—

Japan

Email:G_ESS.Service_Japan@jinkoess.com

Tel:080-9696-0995

Australia

Email:G_ESS.Service_AU@jinkoess.com

Tel:61 1300326182

North America

Email:G_ESS.Service_USA@jinkoess.com

Tel:(888) 2988738

FAQ
Q
Can O&M upgrading and renovation services be provided for ageing energy storage stations?
A

We provide technical upgrading services for existing energy storage stations including hidden danger inspection, BMS/EMS program upgrade, fire protection renovation, system optimization and O&M rectification.

Q
Can annual operational analysis reports be issued during the O&M period?
A

Quarterly, semi-annual and annual operational analysis reports can be provided regularly per project requirements.

Q
How often is comprehensive in-depth maintenance & inspection conducted for energy storage stations?
A

One full-site in-depth inspection annually, including battery consistency test, thermal management calibration, fire linkage inspection, electrical insulation test and overall system optimization.

Q
Is operational training provided for O&M staff after project delivery?
A

On-site practical training will be conducted after grid connection & delivery, covering system principles, daily operation, alarm identification, simple fault disposal, safety regulations and platform operation.

Q
How is spare parts supply guaranteed for projects?
A

Regional spare parts warehouses and service centers are established to stock wearing parts such as PCS components, BMS modules, sensors and fire-fighting supplies; backup spare parts are reserved on-site for large power stations.

Q
How is the arrival time of field engineers guaranteed across regions?
A

Engineers are dispatched from nearby global service networks; commonly-used spare parts are reserved in advance for remote projects to shorten handling duration.

Inquiry
Please fill in your contact information and project requirements. We will contact you as soon as possible.